"Our relationship with NET is very positive. Not only do the Tier 1 Service Desk professionals perform to expectations, they are continuously exceeding them by interfacing with our customers on the next higher level. In the end, NET does what they say they’ll do – it’s simple. It works."

– Tom Oldham, Director of Service and Support, Aethra, Inc.

Help Desk

NET provides complete or overflow Tier 1 and 2 Help Desk solutions with unlimited 24x7, 365 technical support available. NET can provide guaranteed call response times from 30 seconds to 2 hours dependent on the customer's needs. Help Desk support can include remote troubleshooting and diagnostic solutions as well as remote installation and parts management services. Our Help Desk expertise resides in the audio visual (AV), security, customer interface, wireless, voice and data markets.

Benefits

  • Help Desk services can be combined with NET onsite support and network monitoring solutions for the ultimate in comprehensive and cost-effective outsourced service solutions
  • NET Help Desk support services can be private-labeled as your own
  • Help Desk support hours can be customized to your needs, operating 24x7, 365 days a year to overflow, after-hours or weekends and holidays
  • Utilize NET's secure, web-based Vantage℠ portal to create Help Desk tickets, view ticket status in real time and create customized reports
  • Services can be answered "Live" at all times or during normal business hours as dictated
  • Multi-vendor expertise with trained and certified technicians and project managers on staff
  • For audio visual and video conferencing channel customers, NET provides AV Help Desk technicians with experience troubleshooting major manufacturers endpoints, MCUs, gateways, gatekeepers, infrastructure hardware and software and networking issues

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Questions

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