NETPro AV

NET provides a full range of integrated and scalable communication and collaboration support solutions. Our NETPro℠ AV onsite support packages and service level agreements (SLAs) offers audio visual and video conferencing channel partners a complete onsite dispatch and response-time service plan that includes fixed pricing structures, guaranteed phone and onsite response times, 24x7 test numbers, comprehensive preventive maintenance visits and more.

For the ultimate in seamless support solutions, NET can customize maintenance packages with our Tier 1 and 2 Help Desk solutions coupled with our dispatch management services around your specific needs..


FEATURES

BENEFITS
Response Time Dependant on the package chosen, NET provides phone response times from 1 to 3 hours. Custom response times are also available.
Onsite Support Save considerably on travel and lodging costs by utilizing our expansive and scalable network of AV trained and certified technicians, field engineers and programmers.
Online Ticketing & Reporting Create service tickets online and track incidents until resolution in real-time with NET's web-based Vantage portal. Automatic and user-generated reporting options are also available.
Preventive Maintenance Enhance performance of your customer's collaboration systems while increasing system uptime with our robust preventive maintenance visits. NET can utilize our pre-defined preventive maintenance template or your own checklist.
End User Refresher Training As an optional feature, end user refresher training can be performed that can include walkthrough instruction on system use and operation as well as presentation and troubleshooting tips. NET can also work with you to create customized training solutions.
Help Desk As an optional feature, NET provides complete or overflow Tier 1 and 2 Help Desk services including troubleshooting, remote diagnostic support, remote installation services, software updates as well as upgrade solutions.
Customer Satisfaction Ensure customer satisfaction through private-labeled, defined sign-in and off procedures and checklists. NET can also contact your customer on your behalf to adminster a satisfaction survey after service calls.