NETPro Store
NET offers a range of comprehensive, response-time service level agreements that support retailer’s in-store wired technology support needs, business goals and objectives. Our premier package, NETPro℠ Store Complete, is an all-inclusive maintenance and support package for large retailers or for those with a significant amount of critical in-store technology systems. Packages feature remote support access 9 hours a day, 5 days a week to 24x7, 365 days a year with onsite support from 4 hours to next day.
FEATURES | BENEFITS |
| National Customer Support Center (NCSC) access | Our world-class NCSC offers up to 24x7, 365 support staffed by experienced customer and multi-vendor technical support professionals. |
| 24x7, 365 Real-Time Web-Based Access | Have complete control at your fingertips with our secure, web-based Vantage Portal. Vantage gives customers the ability to open tickets, receive alerts and track incidents to resolution. |
| Customized Reporting | NET provides easy to read, customized reports allowing you to track our performance against stated and agreed upon service levels and parameters. |
| Site Surveys | Prior to any work being completed, NET performs a comprehensive site survey and audit to evaluate all existing voice and data systems while bringing them up to agreed upon standards. |
| Dedicated Customer Support | NET offers a dedicated customer support team assigned to your account, assuring your SLA is being met and delivered upon at all times. Your Support Team manages all support activities and is your single point of contact in trouble ticket creation, remote diagnostic support and escalation management. |
| Asset Management | NET provides complete end-to-end solutions with our optional asset management services. NET will track the serial number of all current and new/replacement systems, units and parts with inventory status viewable 24x7 through NET’s Vantage portal |
| Next Day Advanced Parts Replacement | Available on select parts and units, NET offers expedited parts replacement services to assist in speeding repairs and maximizing system uptime. |