Onsite Support

For OEMs, distributors, resellers and end-users, NET offers a complete host of integrated onsite support services coupled with world-class remote and logistical solutions. With our rapid onsite support services, customers can optimize their technology investments, reducing equipment downtime all while increasing system performance. And, with a one source integrator providing single points of contact, there is never a need to manage multiple vendors with multiple contracts.

Service Highlights

• Coverage across the US, PR and Canada; onsite response times from 4 to 72 hours
• Scalable, qualified network of NET Certified Service Professionals (CSPs)
• Vendor-neutral hardware and software support solutions
• Expert onsite or remote project management with a single point of contact
• Comprehensive site surveys and network readiness assessments
• Cost-effective service and maintenance agreements
• Onsite troubleshooting, diagnosis and rapid resolution services
• Expert installation and configuration solutions
• Break/fix, moves/adds/changes (MACs), remodels, rollouts, new construction projects
• System testing, certification, commissioning and training solutions
• View ticket or project status 24x7 through NET’s web-based Vantage℠ portal