Remote Support

Network Engineering Technologies (NET) is committed to providing world-class customer service and technical expertise for you or your customer’s voice, data and video infrastructure needs. Our world-class National Customer Support Center (NCSC) operates 24x7, 365 days a year with complete dedication to customer satisfaction and a commitment to excellence that has enabled us to build long-lasting relationships with our customers. NET's remote support solutions enable you to provide comprehensive remote services coupled with on-site and logistical support from a single provider.

Service Highlights

• Single point of contact
• Expert and reliable, 24x7, 365 customer and technical support
• Staffed by professionals with comprehensive multi-vendor voice, data and video infrastructure and systems expertise
• Complete or overflow Tier 1 and 2 Help Desk services 
• Remote Infrastructure Management (RIM) services
• Proactive network monitoring solutions
• Remote problem diagnosis, troubleshooting and dispatch services
• Reduced on-site support costs with high remote resolution rates
• Remote project management, site surveys and installation support 
• Create, view and track trouble tickets and projects remotely through NET's web-based Vantage℠ portal