Original Equipment Manufacturers

For both leading, established OEMs as well as up-and-coming technology manufacturers, issues exist on how to provide cost-effective, reliable support solutions throughout your technology’s lifecycle while focusing on your core business. Network Engineering Technologies (NET) offers a range of solutions that not only add value to your current offerings but lowers your service costs while increasing customer satisfaction through every phase of your technology’s lifecycle.

Our OEM Solutions Program is customized to each OEM’s continuous and ever-changing needs. Our expanded portfolio of service offerings coupled with our world-class National Customer Support Center (NCSC) and one of the largest networks of Certified Service Professionals in North America, ensures that your technology is supported 24x7, 365 days a year.

Service Highlights

• Single points of contact
• Scalable service delivery capabilities allow you to expand or augment your business model by leveraging NET’s service offerings
• Seamless deployment and integration services across local, regional or national customer locations with consistent service levels across all sites
• Reduce equipment downtime and improve customer satisfaction with 4-hour to 72 hour onsite response times
• Gain greater visibility into project status and service issues with NET’s real-time, web-based Vantage℠ portal
• World-class NCSC is staffed by multi-vendor technical support professionals
• For new OEMs, expand your installation and service capabilities with a nationwide footprint for your emerging technologies
• Warranty support services
• Allows OEMs to move away from a break/fix model to managed services providing continuous revenue streams
• Tier 1 and Tier 2 Help Desk support. Customer calls can be answered by NET with your company’s name.
• Pre-bundled, productized service level agreements are easy to sell and may be represented as your own (private or white-labeled). Pre-packaged services can provide pricing for distributor and VAR re-selling.