Will NET secure all proper permits?
Yes. NET will obtain all required permits if requested.
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Does NET aid in software licensing requirements?
NET offers software licensing advice and procurement services from all major software vendors.
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What is your warranty on structured cabling systems that NET installs and maintains?
NET installs all structured cabling systems per client specifications outlined in the project’s scope of work (SOW). NET provides a full warranty and provides complete testing results as requested after installation. Manufacturers’ warranties on structured cabling vary but typically average between 20-25 years.
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Do you use subcontractors to perform your work?
NET utilizes a mobile fleet of dedicated full-time NET technical project managers. These project managers provide onsite supervision and support to our customer sites nationwide. NET also utilizes local field technicians to aid in providing 24/7, 365 technical support with 4-hour or less emergency response times. NET-Certified technicians go through a rigorous screening process prior to performing any work for NET and our customers. For more information about NET technicians click here.
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Do you utilize union or non-union workers?
NET has access to both union and non-union workers depending on local requirements.
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Do you have any quality assurance processes in place?
NET is dedicated to providing high quality work with streamlined, cost-effective processes and methodologies in place. To ensure quality on every job, NET utilizes highly skilled and certified technicians at every site. Technicians are provided continuous training and are audited on a quarterly basis to ensure NET’s high standards of quality workmanship are always upheld. To learn more about NET’s quality assurance processes click here.
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Do you offer service level agreements (SLAs)?
NET offers comprehensive, customized and scalable response-time service level agreements (SLA) or preventive maintenance contracts. To learn more about our NET-Assured guarantee click here.
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Can NET provide back-up Help Desk support for our corporate office's IT department?
NET can provide back-up or primary Help Desk support depending on your needs. NET also provides Level 1 and 2 technical support and remote troubleshooting services with 24/7/365 availability.
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Can NET provide staff at our corporate site for the duration of our project?
Yes. NET can place a dedicated account manager at your corporate headquarters for the duration of your project. NET account managers will be the go-between NET and your offices, ensuring a constant, open line of communication.
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I do not see a certification that our project requires listed on your site.
NET has provided a short list of certifications our staff presently holds here. If you do not see a certification that is required by your project, please contact us. If we do not hold that certification, we will do everything we can to obtain the certification in a reasonable timeframe.
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What areas do you cover geographically?
NET has nationwide coverage as well as coverage in Puerto Rico, Canada and parts of Mexico.
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Does NET provide electrical installation work?
Yes, we can make arrangements for and manage electrical work for your project when requested.
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