Maintenance
Technology is an integral part of today’s enterprises. From retail stores to restaurants and casinos, ensuring that your voice and data systems are running is critical to your business’s bottom line. However, even with expertly installed systems and preventive maintenance plans in place, unexpected outages will still occur.
With Network Engineering Technologies’ NET-Assured® guarantee you can trust that when voice, data, video and wireless issues occur, NET will work to resolve them efficiently, cost-effectively and with minimal disruptions to your store or business unit.
The NET-Assured Promise
Every business is not created alike. When unanticipated network issues and outages pop-up, lost productivity and revenue may result if the issue is not resolved immediately or by the next business day for many enterprises. NET’s proven methodologies for delivering rapid and quality break/fix and moves, adds, changes (MACs) on an as-needed basis or with a flexible plan in place ensures that you’ll receive quick problem analysis and resolution where and when you need us.
With Network Engineering Technologies’ NET-Assured promise, communication is critical with regular communiqué existing between ourselves and our client until resolution has been reached. For mission-critical issues, NET can dispatch a qualified technician to your site and deliver an estimated time of arrival within 30 minutes of a call or a ticket being assigned.
Continuous updates will be given on the technician’s status while in route until the technician arrives onsite. From there, updates on issue resolution progress is communicated. Finally, the client’s onsite designated employee must complete a site sign-off before the NET technician can leave the site.
Customizable and Flexible Plans
NET provides break/fix services as well as completely customizable and scalable ongoing and preventive maintenance plans to meet your business needs for your regional and nationwide locations, all backed by the NET-Assured guarantee. Program details include:
- Quarterly, bi-yearly or yearly preventive maintenance services
- Remote and onsite troubleshooting and repair
- Online project management tool, Vantagesm, or our dedicated toll-free number offers you multiple ways to request a service ticket quickly and conveniently
- Response time service level agreements (SLAs) - from 4- to 48-hour response times
- Nationwide coverage with highly skilled, NET-Certifiedsm technicians
- Flexible and customizable network monitoring services
- NET can offer primary help desk or back-up support for all network issues including remote (Level 1) and onsite (Level 2) technical support
- NET will also work with other client vendors/suppliers remotely or onsite to resolve issues with offline equipment that may be caused by multiple failures in the hardware, software or network
Clients of NET have come to expect the highest levels of service and support no matter what the criticality level of the issue. Backed by the NET-Assured promise, this guarantee of service extends beyond the traditional idea of customer service to include working beyond the scope of our normal services to deliver problem resolution and complete customer satisfaction. No matter what the issue, rest assured that you’re NET-Assured.