Satisfaction Survey

Ensuring Continuous Improvement with Quality Results

At the completion of your project, please submit the following questionnaire. Your answers and comments will help NET in our quest for continuous improvement of our services and solutions so that we may be able to better assist you in the future. If you have any questions please contact us at any time. Your answers and input will be held in the strictest of confidence.

First Name:
Last Name:
Title:
Company:
Site Number (if known):

Did NET meet or exceed your overall expectations of the project from start to finish? YesSomewhatNo

Was the project delivered on schedule? YesSomewhatNo

Was the project delivered on the agreed upon timeframe? YesSomewhatNo

Was NET's project management team responsive to your needs? YesSomewhatNo

Courteous? YesSomewhatNo

Knowledgeable? YesSomewhatNo

Did NET provide adequate communication throughout the project? YesSomewhatNo

Were NET field technicians professional? YesSomewhatNo

Courteous? YesSomewhatNo

Knowledgeable? YesSomewhatNo

Responsive/On-time? YesSomewhatNo

Was NET’s invoicing accurate? YesSomewhatNo

Timely? YesSomewhatNo

Please rate NET’s overall performance: 12345 Poor                     Excellent

Would you work with NET again? YesNo

Would you be willing to furnish a testimonial that NET can use on our website? YesNo

Testimonial*

What improvements in our processes, methodologies and/or deliverables would you recommend?

Other Comments*:

*NET will hold your comments and answers in the strictest of confidence. Client testimonials, if given, may be used on our website and other marketing materials only if permission is granted above. Testimonials may be given and will not be shared or used for marketing purposes if permission is not granted.