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24/7 Maintenance & Support

Twenty-four-seven, three-sixty-five. Your critical technology systems are always on the job, and so are we. That’s why we’ve developed a results-oriented approach to maintaining your operational essentials, and why we adhere to a proven PMP methodology that we believe delivers the best service and maintenance team support in the industry.

Our knowledgeable Help Desk staff provides remote troubleshooting and diagnostic solutions as well as remote installation and parts management expertise. And NET’s skilled technicians, field engineers, and electricians and network specialists always have your back when disaster strikes. Just create a service level agreement that fits your specific needs—with 4-hour, same day or next day response times and more—and relax. We’ll keep your communication systems up and running, every day of the year.

Our Process

Service Level Agreements (SLAs)

From day one, NET works with you to find a service level agreement that best fits your needs. Ours our customizable and can include a variety of flexible details such as:

  • 30-minute response times
  • 4 hours onsite for critical calls
  • Same day and next day service calls
  • Moves, adds and changes (MAC)

Whatever your business needs, NET can work with you to meet the SLA that achieves your business goals.

24/7 Dispatch

We know how frustrating it can be when things aren't working the way they're supposed to; the time, energy and personnel time it takes to resolve those issues can affect more than just your bottom line. At NET, we have 24/7 dispatch, which means that we're always at the ready to service your needs at moment's notice. We can accept your service tickets through phone, email, or through our convenient NETVantage portal. 

Tier 1, 2 and 3 Help Desk

NET approaches customer service with a multi-tiered approach so we can get the most knowledgeable person on the phone to assist you with a service ticket per your specific needs. This can include first level troubleshooting, remote support, and programming.

NETPro Service

NET has the ability to triage service tickets, dispatch to SLA, resolve and close service tickets, all seamless to the customer with customizable reporting.

From Our Clients

I have had the privilege of working with NET as my service vendor, for the majority of our service domestically... I appreciated NET’s ability to respond on a same day or next day request; and when a situation took place with third party product, NET was there to help support NEC Display in every possible way. I wouldn’t hesitate to recommend NET to any other LCD vendor, who is looking for a service or onsite support, as well as seek NET services on any future service support needed.

Jesse (Jesus) Lopez | Sr. Service & RSM Manager

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