Implementing Network Infrastructure Preventative Maintenance in Big Box Retail
A national Big Box retailer faced frequent network outages that caused sales disruptions, customer dissatisfaction, and high emergency maintenance costs. NET implemented a preventative maintenance program that improved reliability, standardized procedures, and optimized resource allocation. Within 12 months, the retailer achieved a 92% preventative maintenance completion rate, reduced network-related incidents by 47%, reached 99.98% uptime, and saw a 68% drop in emergency maintenance calls—saving $2.3M annually.
Background & Challenges
A national Big Box retailer was experiencing frequent network outages and performance issues across their locations, leading to:
- Lost sales due to payment processing disruptions
- Inventory management system failures
- Customer satisfaction decline
- High emergency maintenance costs
- Managing complex network infrastructure across all locations
- Coordinating maintenance during off-peak hours
Quantitative Improvements
- Enhanced system reliability
- Improved documentation and asset tracking
- Better resource allocation
- Increased staff productivity
- Higher customer satisfaction
- Standardized procedures and checklists were essential for maintaining consistency across locations and technicians
Benefits
- 92% PM completion rate
- 47% reduction in network-related incidents
- 99.98% network uptime achievement
After 12 Months
- 68% decrease in emergency maintenance calls
- $2.3M annual savings in emergency maintenance costs
Project Details
Time Frame:
- 12 Months
Location:
- National (100+ sites)
Services Provided:
- 24/7 Maintenance & Support
- Total Power and PM
Technologies Implemented:
- VoIP, Data & Wireless
- Point of Sale & Kiosk
- Systems, Servers & Such
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