THE HIDDEN COST OF A DOWN REGISTER

$855/HR

Avg. Revenue Lost Per Down Register

48–72 HRS

Typical Wait Without a Dedicated Partner

4 HRS

NET’s Fastest Dispatch Window

THE REAL COST OF A DOWN REGISTER

A single down register rarely feels like an emergency — until you add up what it costs. Industry research on point-of-sale downtime puts the average loss at roughly $855 per hour for a single register in a single store, once you count lost sales, idle labor, and the manual workarounds staff fall back on when a lane goes dark. Multiply that across a chain with hundreds of locations, and even a handful of register outages a month adds up to real money.

Employees are still on the clock, managers get pulled away to troubleshoot, lines back up at the working registers, and a share of frustrated customers simply leave — some of them for good.

WHY RESPONSE TIME IS EVERYTHING

Not all service response is created equal. In major metro markets, a 4-hour technician response is fairly standard. But in smaller markets — exactly where many big box locations sit — wait times of 48 to 72 hours for a technician are common when you’re relying on a generalist or regional vendor. That gap in coverage means the same down register can cost a fraction as much in one market and tens of thousands of dollars in another, simply based on ZIP code.

NET’S CUSTOMIZABLE DISPATCH: 4-HOUR, SAME-DAY, NEXT-DAY

NET's nationwide technician network means help is already close by — not flown in after the fact. That lets us offer flexible, customizable dispatch windows built around how critical the issue is and what it’s worth to your business: a 4-hour emergency response for your highest-impact outages, same-day dispatch for standard issues, and next-day service for lower-priority repairs — all from the same single point of contact, coast to coast.

Actual savings will vary by store volume, region, and your current service arrangement — but the direction is consistent: the faster a register is back online, the less an outage costs.